Effective from 8 November 2026.
This policy explains how MarginMinds, a sole proprietorship of Arunkumar Rajagopal, Coimbatore, Tamil Nadu ("NoSoloGo", "we") handles your personal data. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. We are the data fiduciary for the data described here.
1. What we collect
- Account: name, mobile number, email, gender, state and district, password (stored only as a secure hash).
- ID check: a photo of your government ID and a selfie. If you upload an Aadhaar card, we ask you to mask the first 8 digits, and we never store a full Aadhaar number as text.
- Partner listing: display name, introduction, languages, activities, rates, availability, profile photos.
- Payouts (partners): UPI ID or bank account details, stored encrypted and shown to staff masked.
- Bookings and chat: requests, meeting places, times, booking chat messages, problem reports.
- Payments: amounts and Razorpay payment and refund references. Card, UPI PIN and net banking details go only to Razorpay; we never receive them.
- Technical: IP address, device and browser type, and log records needed to keep the service secure.
- Consents: a record of the policies you accepted and when.
2. Why we use it
- To create and run your account, and confirm your mobile number with a one-time code.
- To check IDs and keep customers and partners safe.
- To show partner listings, handle requests, bookings, chat, payments, refunds and payouts.
- To review reports, prevent fraud and misuse, and enforce our terms.
- To send service messages by SMS and email (booking updates, codes, receipts).
- To meet legal duties, such as tax records and lawful requests from authorities.
We use your data on the basis of your consent, given when you sign up, and for the legitimate uses the DPDP Act allows. We do not sell your personal data or use it for third-party advertising.
3. Who can see it
- Other members: customers see a partner's listing. A partner sees the customer's name as shown on NoSoloGo and the details of their request. Mobile numbers and emails are never shared between customers and partners.
- Our staff: only for their work. ID documents are on private storage and viewable only by authorised staff; every view of an ID, a booking chat or payout details is logged.
- Service providers who process data for us under contract: Razorpay (payments, refunds), our SMS and email providers, and our hosting provider.
- Authorities, when required by law or to protect someone's safety.
4. How long we keep it
- While your account is open, we keep your data as long as it is needed for the service.
- When you delete your account, your name, mobile number, email, gender and password are erased at once, partner photos and payout details are deleted, and your listing is removed.
- ID documents and selfies are kept for 180 days after deletion in case of a safety complaint about a past booking, then deleted automatically.
- Booking, payment, refund and consent records are kept without your contact details for as long as tax and other laws require (generally up to 8 years). Chat messages stay as part of the other member's booking record.
5. Security
We use HTTPS, hashed passwords, encryption for payout details, private storage for ID documents, staff roles with limited access, and access logs. No system is perfectly secure; if a breach affects you, we will inform you and the Data Protection Board as the law requires.
6. Your rights
- See a summary of the data we hold about you and how we use it.
- Correct or update your details (most can be changed on your Profile page).
- Erase your data by deleting your account, subject to the records we must keep.
- Withdraw consent. Withdrawing means we can no longer provide the service, so it works through account deletion.
- Nominate another person to exercise your rights if you die or become unable to.
- Complain to our Grievance Officer, and then to the Data Protection Board of India.
To use these rights, write to grievances@nosologo.com.
7. Cookies
We use cookies needed to keep you signed in and protect forms from misuse. If we add analytics, we will ask for your consent first.
8. Children
NoSoloGo is only for people aged 18 and over. We do not knowingly collect data from children; if we find such an account, we delete it.
9. Changes
We'll post updates here and tell you about important changes before they apply.
10. Contact
Grievance Officer: Arunkumar Rajagopal, grievances@nosologo.com, Coimbatore, Tamil Nadu. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.